Terms and Conditions

Last Updated: September 4, 2026

Introduction

Agreement

These Terms and Conditions (“Terms”) govern your organization’s use of PropelMapper’s advisory platform. By subscribing to PropelMapper, your organization agrees to these Terms and establishes a commercial relationship for platform services. These Terms are entered into with PropelMapper, Inc., a Delaware corporation.

Acceptance

By using our platform, your organization agrees to abide by these Terms. Continued use of PropelMapper constitutes acceptance of these Terms and any updates. If you are agreeing to these Terms on behalf of an organization, you confirm that you have the authority to bind that organization.

Service Description

Platform Services

PropelMapper provides software-as-a-service to professional advisory teams, enabling them to manage client relationships, capture field observations, and streamline advisory workflows. Our platform includes:

• Cloud-based software for advisory workflow management
• Tools for field visit capture and documentation
• Client relationship management functionality
• Data processing and report generation services
• Team collaboration features
• Geographic information system (GIS) capabilities

Our platform is designed for professional advisory organizations serving clients in agriculture, horticulture, animal health, and related industries.

Service Modifications

PropelMapper reserves the right to modify or discontinue services for improvement or operational reasons. Subscribers will be notified of significant changes with reasonable advance notice.

Organizational Responsibilities

Your Organization’s Responsibilities

• Ensure all team members using the platform are authorized by your organization
• Maintain security of all account credentials and access controls
• Use the platform only for lawful advisory purposes
• Comply with all applicable laws, including U.S. federal and state privacy and data protection laws
• Ensure you have the right to process client data entered into the platform

Authorized Use

The platform may be used only for professional advisory services. Each team license authorizes access for one professional advisor and their associated team data. Your organization is responsible for all activity that occurs under your account.

Subscription and Payment Terms

Subscription Model

• PropelMapper is provided on a subscription basis, billed monthly or annually
• Pricing is based on the number of team licenses in use
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date
• Payment is made by credit card or ACH transfer as specified at checkout. Invoiced accounts pay within 30 days of the invoice date
• Fees are exclusive of sales, use, and similar taxes, which are your responsibility where they apply
• Fees are non-refundable except where required by law. Price changes will be communicated in advance and take effect at your next renewal

Late Payment

Accounts overdue by more than 30 days may result in service suspension. Service will be restored upon receipt of payment. PropelMapper may charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is less.

Privacy and Data Handling

Data Handling

We handle user data as outlined in our Privacy Policy, respecting user privacy and complying with applicable data protection laws.

Cookies Usage

Cookies are used for maintaining authenticated sessions. We do not track user activity for marketing purposes inside the application. Cookie preferences can be managed through your browser settings.

Data Processing and Privacy Roles

Understanding Data Roles

PropelMapper Acts in Two Capacities

PropelMapper has different responsibilities depending on whose information we are handling. For a detailed explanation, please see our Privacy Policy.

• For your account information (your name, email, team members, billing): PropelMapper is the controller of that information
• For your client data (information about the people and operations you serve): you are the controller and PropelMapper is your processor. Where state privacy laws apply, you are the business and PropelMapper is your service provider

Your Responsibilities

By using PropelMapper, you confirm that:

• You have the right to collect and process the client data you enter
• You have given any notice and obtained any consent the law requires, or have another lawful basis for the processing
• You will use the platform only for lawful advisory purposes
• You are responsible for keeping the data accurate
• You will comply with the privacy laws that apply to you as the controller

Our Commitments

PropelMapper promises to:

• Process data only to provide our platform services, and only on your instructions
• Keep appropriate security measures in place
• Keep all data strictly confidential
• Help you respond to individual rights requests within 7 days
• Notify you within 48 hours if we discover a data breach
• Never use your identifiable client data for our own purposes
• Never sell or share your client data, as those terms are defined under state privacy laws
• Delete or return your data within 90 days after account closure

Anonymized Data for Product Improvement

We may use anonymized and aggregated data for internal analysis and product improvement. “Anonymized” means data that has been stripped of all identifying information and cannot be linked back to you or your clients. Examples include feature usage rates and aggregate platform statistics.

We will never:

• Use identifiable client data to train PropelMapper’s own AI models without obtaining separate, explicit consent
• Sell or share identifiable data with third parties for their own purposes
• Use your client data to benefit other PropelMapper customers in any identifiable way

If you prefer that even anonymized data not be used for product improvement, contact us and we will exclude your data from anonymized analytics. See our Privacy Policy for full details.

Third Party Services

We use carefully selected third party services including AI transcription, payment processing, and cloud hosting located in the United States. These services:

• Process data only to help us provide services to you
• Keep data for 30 days or less
• Do not use your data to train AI models
• Have strong security certifications (SOC 2 or equivalent)
• Are contractually required to protect your data

By using PropelMapper, you authorize us to use these third party services.

Client Data Subject Requests

If someone you serve (a client, grower, or other person) contacts us directly about their data, we will forward their request to you. You are responsible for responding to them as the controller of that data.

You Own Your Data

All client data, field observations, voice recordings, and service information you enter into PropelMapper belongs to you. We claim no ownership. We only process it to provide our service to you.

AI Services

Our platform uses AI services for voice transcription and natural language processing. These services:

• Keep data for up to 30 days for abuse detection only
• Do not use your data to train AI models
• Are SOC 2 compliant

You agree your use must comply with AI service usage policies. Normal advisory work is fully compliant.

Your Protection

You agree to indemnify PropelMapper against claims arising from failure to give required notice to or obtain required consent from your clients, unauthorized use of the platform, or violations of applicable privacy laws in how you collect client data. PropelMapper is not liable for your privacy law compliance as the controller of client data.

Sensitive and Children’s Data

Platform Intended Use

PropelMapper is designed for professional agricultural advisory services and is not intended for processing:

• Sensitive personal information as defined under U.S. state privacy laws, including health information, biometric data, precise geolocation of individuals, racial or ethnic origin, religious beliefs, and sexual orientation
• Personal information of children under 13, which is subject to the Children’s Online Privacy Protection Act
• Protected health information subject to HIPAA, or cardholder data subject to PCI DSS

Your Responsibility

If your advisory work requires processing sensitive personal information or data about children, you must:

• Notify PropelMapper in writing before entering such data
• Ensure you have obtained the appropriate consent or have another lawful basis for the processing
• For data about children, obtain verifiable parental consent where the law requires it

Our Position

PropelMapper does not actively identify or filter sensitive personal information or children’s data within user-entered content. By entering such data without prior written agreement, you accept full responsibility for privacy law compliance regarding that data.

If you require specific technical or contractual accommodations for processing sensitive personal information, please contact us at support@propelmapper.com to discuss a supplementary agreement.

Intellectual Property Rights

Platform Ownership

PropelMapper retains all intellectual property rights in the software platform, including all code, designs, features, and documentation. This ensures continued innovation and platform security.

Your Data

You retain all ownership rights to data you enter into PropelMapper, including:

• Client contact information
• Field visit reports and observations
• Voice recordings and images
• Geographic data and map features
• All other content created by your team

License Grant

You grant PropelMapper a limited license to process your data solely for the purpose of providing platform services to you. This license terminates when your account is closed and all data is deleted.

Feedback

If you send us suggestions or feedback about the platform, we may use it to improve our services without obligation or compensation to you. Feedback is not treated as your confidential information.

Disclaimer of Warranties

The platform is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, PropelMapper disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the platform will be uninterrupted, error free, or secure against every threat.

PropelMapper generates reports and summaries from voice notes and other input using automated systems. Those outputs are a drafting aid, not professional advice. You remain responsible for reviewing them and for the professional judgment you exercise in your advisory work. Platform output should not be the sole basis for an agronomic, veterinary, financial, or regulatory decision.

Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility of those damages.

Each party’s total liability arising out of or relating to these Terms will not exceed the total fees you paid to PropelMapper in the 12 months immediately preceding the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s indemnification obligations, or to liability that cannot be limited by law.

Termination and Suspension

Termination by Your Organization

You may terminate your subscription at any time with 30 days written notice. You will remain responsible for payment through the end of your current billing period or annual commitment.

Termination by PropelMapper

PropelMapper may terminate service if:

• Payment is overdue by more than 60 days
• You use the platform for unlawful purposes
• You breach these Terms and fail to remedy within 14 days of written notice
• You violate applicable laws in your use of the platform

Effect of Termination

Upon termination, you will have 30 days to export your data from the platform. After 90 days from termination, all data will be permanently deleted from our systems. Termination does not relieve you of payment obligations for services rendered prior to termination.

Dispute Resolution

Informal Resolution First

Before filing a claim, each party agrees to try to resolve the dispute by contacting the other in writing and allowing 30 days to reach a resolution.

Binding Arbitration

Any dispute that informal resolution does not settle will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be seated in Boston, Massachusetts, before a single arbitrator, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies. Either party may also ask a court for injunctive relief to protect its intellectual property or confidential information.

Class Action Waiver

Disputes will be arbitrated only on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, collective, or representative proceeding, and the arbitrator may not consolidate the claims of more than one party.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts.

General Terms

Entire Agreement

These Terms, together with our Privacy Policy and any order form or written agreement signed by both parties, form the entire agreement between you and PropelMapper. Where a signed order form or master services agreement conflicts with these Terms, the signed agreement controls.

Assignment and Severability

You may not assign these Terms without our written consent, except to a successor of your business. If any provision is found unenforceable, the rest remains in effect.

Force Majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages of upstream infrastructure, and government action.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

PropelMapper, Inc.

A Delaware corporation

63 Mossdale Rd, Boston, MA 02130, United States

support@propelmapper.com